Shipping and Delivery

WE SHIP THROUGH-OUT EAST AFRICA WITH EXCEPTION TO SUDAN

We have one fulfillment in Mombasa Kenya that serves all East African Countries(except Sudan),

After your place your order, it takes us 1-2

business days to process your order and get it ready for shipping.

Deliveries within the republic of Kenya takes 1 to 3 business days since we have ready inventory from our warehouse

We will ship your order form our main fulfillment center in Mombasa Kenya

We normally keep large stock quantities and Products of different types.

We use G4s, Fargo Courier, Data rush, and even reliable Bus companies offering courier services depending on customer location

Our delivery will take 1-5 days; However please expect some temporary delays delivery (Due to the COVID-19 situation)

Wrong address

It is the responsibility of the customers to make sure that the shipping

address entered is correct. We do our best to speed up processing, kindly ensure you give accurate address information to avoid delay and loss of items

Lost or stolen package

We are not responsible for lost or stolen packages. If your tracking

information states that your package was delivered to your address

and you have not received it, please report it to your respective

shipping carrier. If you have any further questions on how to do this,

please reach out to our customer support team.

Problem reporting

Kindly channel any problem you might have to info@ toughestshoes.com and out customer service team will help you